WestJet Review - by Janet Spins
April 23, 2012 - 00:34
We flew out of Phoenix to Vancouver April 16, 2012. The check in was a bit slow, a agent went through the line explaining that the computers were slow and they were checking in more than one flight. And the plane will not Leave anyone behind. When a family of four made it to the counter they took up more than enough time loudly complaining while checking in thier numerous belongings then some how after holding the process up even more managed to secure a west jet escort through security. The other passengers managed to navigate things fine. From what I saw one families loud and rude actions made an already stressful situation worse. My compliments to the west jet staff that day they really endured more than they should have and maybe that family should drive the next time they vacation!
WestJet Review - by Margaret McDonald/Sam McNeish
April 13, 2012 - 13:10
West Jet VACATIONS..NEVER AGAIN. ANYONE PLANNING ON BOOKING WITH WESTJET VACATIONS ONLINE THINK TWICE!! In Feb 2012 my partner and I were supposed to go to Cayo Coco cuba for a one week all inclusive vacation bought and sold through Westjet vacations. Our flight was to leave St. Johns on Sat. morning at six o'clock to go to Toronto and then on to Cuba. On Saturday morning we went to the airport to be told by a West Jet agent that our flight was cancelled due to weather and that she could do nothing for us as we had booked thru Westjet Vacations and had to go home and wait for the Calgary office to open. I must point out thatthis flight was the ONLY flight cancelled that morning..no other Westjet flights nor any other airline had any "weather" problems. I beleive the flight was cancelled due to lack of customers and they did not bother to send the plane.
We had to wait 13 hours to find out what West Jet Vacations was going to do to rectify the problem for us: Fly us to Varadero on Sunday and we would have to pay an extra $300 on top of the $3000plus we had already paid to take a van to drive 5 hours to Cayo Coco and have to return on our scheduled flight back on Saturday..lose two days vacation and take an adventure ride thru a country I had never been and where I don't speak the language..I think not. This was not accepatable to me AND WAS CERTAINLY NOT WHAT I BOOKED AND WHAT I PAID FOR. The agent I spoke with was very rude to me and said "WHAT..YOU'RE NOT UP FOR ADVENTURE?" when I turned down their offer.. Because I would not accept this offer I was told that there was nothing they could do for me. She asked if I had purchased insurance and said well that's why you buy insurance. SO, WEST JET VACATIONS cancelled the flight and did not provide the service I paid for and KEPT ALL OF MY MONEY over $3000. The real kicker..even if I had taken them up on the offer to go to Varadero and then take the van ride to Cayo Coco..the flight on Sunday morning to Vardaro was also cancelled due to the same mysterious weather that only affected the 6:00 am flight!! I am disgusted with West jet and West Jet vacations ..I find that they are unethical and dishonest and I will never use their airline again.....please heed my warning...
WestJet Review - by mike
April 12, 2012 - 22:45
deona my friend has the same complaint. they had booked a vacation months ago and in the past few days the person that was going with them could no longer go. i offered to pay him the money and go along but when we called they informed us there was no way they could make a name change. i understand the policy but i mean a simple change in the name on the ticket. he even asked if there was anyway it could be changed like paying a fee but they simply gave a "no" response with no explanation. doesnt seem right that a last minute cancellation forces a person into paying for both when someone else is willing to step in...just my thoughts on the matter
WestJet Review - by Deona
April 03, 2012 - 01:37
We booked as a couple to fy to Mexico. Before even leaving (we have not travelled yet) I am already dissappointed. Due to unforeseen business matters my husband is no longer able to travel. I was going to change the passenger name to a girlfriend but was told due to booking less then 21 days before departure I could not. Also, after reading some recent reviews about the resort service I wanted to switch hotels ( same provider just diff resort). I could not get a hold of the agent for 2 days and when I did I was first told that it had been longer then 24 hrs so I could not (after I explained I was unable to reach anyone) then again I was told that due to it being booked less then 21 days in advance I could not. So, keep in mind when booking all inclusive that if you would like to make any changes and you book short notice you are automatically disqualified from allowance to do so. Don't be stuck like me paying for two but travelling alone in light of unforeseen circumstances as there are no cancellations or refunds allowed either!
WestJet Review - by P Quon
March 18, 2012 - 09:44
We booked our flights to and from Vancouver to Hawaii for June 2012. We booked well over 3.5 months in advance to make sure we got good flights and pricing on Westjet. Well, it's too good to be true. After a month of our initial booking, we got an email from them that our flight home is CANCELLED.
That's right. Cancelled 2.5 months BEFORE the flight. When asked why, they said there wasn't enough passengers to make the flight worthwhile. WOW. It's still 2.5 months away so how do you know more people won't book we said. "No. It's cancelled sir, but we booked you home on the previous day". Well that won't work I said, as our cruise doesn't get to dock until the next day.... This went back and forth for a few minutes and they they said we'll "fully refund" your travel. They won't even compensate you for a hotel to fly out the next day and it's their fault they're cancelling the flight.
OK. So now we have to rebook with another carrier for more money. Well, we went with a REAL airline this time and we'll NEVER EVER book with Westjet again. Bait and switch techniques should not be used on an airline. They really mess up people's lives.
If you book with them, just beware of their tactics and book a flight that is FULL so you know you have a ride. What a scam.
WestJet Review - by Cait
March 12, 2012 - 14:57
- At the time we booked this resort, I had done research for several weeks and had narrowed it down to several resorts. The reason that we choose Krystal Vallarta was because of the following advertised amenities/inclusions: o 24 hour all-inclusive o Included/Unlimited International & Domestic Alcohol o Various Ariel shots of the large pools and swim-up bars o 2 Swim-up bars o Disco on the resort that was included (drinks/cover… etc.) o All taxes & gratuities o During a phone conversation with the WestJet Vacations call center I explained that my boyfriend and I were a young couple and asked their opinion on the resort, I was told that we would fit in “just great” and would be a perfect resort for us. - When we arrived at the airport, we were met on the other side of security by a WestJet representative who said that she was sent by WestJet to Puerto Vallarta to be present for any concerns – she said that a representative would meet us at our resort the following day to discuss what was included… etc. We assumed that she would be the one at our resort; however, a representative from a local tour group instead of the WestJet rep. who could not address any of our concerns met us. A different couple we met from Calgary was met by the actual WestJet rep., and was able to have some of their concerns addressed, which are similar to those I list below. - Upon arriving at Krystal Vallarta, we quickly learned that none of what was sold to us by WestJet Vacations was actually true/included. - It appeared that the pictures on WestJet’s website did not actually resemble the resort when we arrived, the pools were not the same, and there were no swim up bars. After talking with resort staff they informed us that the pools had been demolished, along with the swim up bars, and this section of the resort had been sold to the Hilton. They informed us that these renovations were completed in approximately October/November; I did not book my vacation until December and was not informed of any of these changes. - We were placed in a hotel room directly beside the construction site, so at 7:00am we were woken up to crashing and smashing. This was certainly not how we planned to spend what was supposed to be a relaxing holiday. We called the front desk and asked them to move us to a new room, they said they would send someone right away – we waited half an hour and nobody showed up so we took our own luggage all the way across the resort to the front desk, were finally given a new room, and received no help moving our luggage into the new room. - When we tried to order a Corona, we were told that they didn’t have any. We then saw a customer who was not all-inclusive order a Corona no problem. The only alcohol we were able to get was watered down domestic alcohol. We finally learned that Bacardi was included, but spent 20 minutes arguing with the bartenders to be able to get this. - We tried to go to the Disco one night; the line up was down the street in front of the resort, because it was so busy. We were told that we had to stand in line, pay cover, and pay for drinks. This was not what we were told by WestJet Vacations, and did not want to spend the money doing this so didn’t bother standing in the line. - The first night we arrived, we were a little bit confused about the tipping, as I was told that all tips were included in what we had already paid. Obviously we would have been happy to tip the bartenders and other staff members when deserved, but we were immediately harassed for tips by the hotel staff when delivering our baggage to our room – when given the tip he acted very rudely towards us and didn’t even thank us. - I was also under the impression that we would be provided water, considering that we were in a country where we couldn’t drink the tap water. When coming to our room after cleaning, we were lucky to even have one bottle of water if any – otherwise they tried to charge you for the water in the minibar located in the room. The last day we were there we had no water whatsoever so called the front desk, they said they would send someone right away – we proceeded to call three more times over the next hour and finally went down to the lobby ourselves to get it, my boyfriend argued with the front desk staff for an additional five minutes before they would even give him one bottle! - Lastly, we had to check out at noon but were not being picked up to go to the airport until 6:00pm. We were told by the representative WestJet sent to our resort that we would be allowed to keep our bracelets on until we left so that we could still get food. When checking out at noon, the staff tired to take our bracelets off and again after arguing for another 10 or 15 minutes, and the lady making numerous phone calls they allowed us to keep them on.
As you can see from the above points I have outlined, we were sold on a vacation that was very different from what WestJet Vacations had promised us. Looking at the pictures advertised on www.westjetvacations.com, as well as the other points I am appalled that WestJet Vacations is allowed to advertise things so incorrectly when it comes to this resort. Upon our return to Canada I immediately checked the resort to see if any changes had been made on the WestJet website, and can assure that you to date this still has not been done.
I called WestJet Vacations to discuss with a manager my experience so that other people do not end up having the experience that we received, as well as looking for compensation for lack of proper information being provided a well as our terrible experience. The manager proceeded to tell me that this was not WestJet Vacations fault and that the resort had a responsibility to inform WestJet of any changes being made. I told the manager that these renovations were completed in October/November, we are into March now and I am finding it extremely hard to believe that I am the first person to complain since then about the problems we have experience, as I met at least 10 other people at this resort who were as upset as my boyfriend and I were. I also told the manager that this WestJet Representative assisted another couple I met in rectifying some of their concerns. As soon as they started talking to her about what was advertised vs. what was received, she knew exactly what they were talking about – this couple told me that they saw her on the resort several times after this initial meeting. This WestJet employee is obviously well aware of the problems existing and still nothing is being done about this.
The manager stood his ground that this was plain and simply not WestJet’s fault and that all they were willing to offer is a $200/person credit, which I find insulting to say the least. My boyfriend and I are very young, we saved our money for several years to be able to afford this trip and are still making payments on this. We were very careful in our selection and using a reputable company like WestJet so that we would ensure we were going to be at a quality resort. We will not be able to afford another trip like this for a long time, and feel this was ruined by WestJet Vacations. I told the manager that I was not satisfied with this credit, and he told me that this was all he could do, after arguing further he finally agreed to talk to higher management and get back to me. He called me back several minutes later and said that they had agreed to escalate my issues and took down notes regarding my complaints. The way it was explained to me was that they would confirm that what I was saying was true with the resort and get back to me.
He called me yesterday (5 days later) to tell me that they discussed with the resort, however Krystal Vallarta is not willing to offer any further compensation to us. I was disgusted with this comment, as I was not looking for compensation from the resort, as I did not book through them, I booked through WestJet Vacations to prevent these kinds of issues from taking place. I agree that the resort was not what I paid for, however, the resort did not mislead me, WestJet misled me. I explained this to him, and he continued to tell me that $200 was all they could do. I said that I wanted to speak with his supervisor in this case, after persisting he agreed to forward my information to this individual who is supposed to call me.
This is where I have left off, and I am a very disgruntled and unsatisfied WestJet customer. My boyfriend and I, at this point, would never recommend the services of WestJet to anyone, and would certainly never book through them again. In my opinion our holiday was ruined, and I feel that it is the responsibility of WestJet Vacations to rectify this situation, which means a new vacation. $200/person credit is in insult considering what we have been through, and the fact that I have to fight this hard is even more insulting, and says to me just how much WestJet values their clientele.
WestJet Review - by Carmen
March 09, 2012 - 10:03
I normally travel with only one pet, however I got a scond pet on my way back home, I did called Westjet to confim what do I need to travel with my second pet, Kennel size, kind of kennel, I was told the the type of kennel, I was charged on my credit card for the second pet. I thought everything should be ok. A few weeks later my mother decide no to go back home with me, because it was on my credit card the payment coming from, I did call to cancel her trip, then I was told that I need a hard kennel for my second pet. I already bought the soft kennel that I was told the first time, now I am told that I have to bring my second pet on a different type of kennel, I am explaining myself and I got a hung up from there customer service. Very extremelly rude people, on top even though I dont want to travel with them, I got $319.00 dollars banked for my next trip. Honestly this is going to be my last time using this airline. They kept the money and the only way I can get it back is using it on another flight. They cant return it on my credit card. HORRIBLE, HORRIBLE SERVICE, I WOULD NOT ADVICE TO USE THIS AIRLINE AT ALL.
WestJet Review - by marg gibson/mother of morgan
February 24, 2012 - 20:31
On feb. 24 2010 I got a panic call from my daughter saying she had mixed up the flight times and they had missed their flight. She called the west jet office and they went above and beyond to help these young girls get to mexico for their vaction. Thankyou so very much. we will be forever greatful. It is because of things like this that we fly west jet whenever possible.
WestJet Review - by Esther
February 20, 2012 - 17:06
Re Westjet Vacations.
On a recent trip to Puerta Vallarta Mexico booked through Westjet Vacations my nephew (a minor) was assaulted by another guest. The hotel completely mishandled the situation and took little to no responsibility in dealing with the incident. We lost a week of our vacation dealing with this situation. To add insult to injury Westjet back in Canada offered us $200 in compensation. This was a nightmare for us that continues as a result of Westjet not taking responsibility for the relationships they have with these hotels. Incredibly disappointed. Lesson learned is that you are not safe in these resorts.
WestJet Review - by VIOLET BALDACCHINO
February 08, 2012 - 16:46
JAN 23 TO FEB 3 2012 WE FLEW TO TURKS AND CAICOS, OUR FLIGHT WAS ALMOST FOUR HOURS, THEY SERVED US HORRIBLE COFFEE AND A SMALL TREAT OF BITS AND BITES, RETURNING HOME WE LEFT CAICOS AT THREE IN THE AFTERNOON, SAME AGAIN, BY THE TIME WE CHECKED OUT OF THE AIRPORT IT WAS ALMOST EIGHT O`CLOCK PM. MY HUSBAND IS A DIABETIC AND HE BARELEY MADE IT TO THE CAR UNTIL WE STOPPED FOR SOME FOOD, LAST YEAR WE FLEW THOMAS COOK, WHAT A DIFFERENCE!!! WE WILL NEVER, EVER FLY WITH WEST JET AGAIN
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