Maxima Travel
Suite 34-4429 Kingsway
Burnaby, Greater Vancouver, BC
Canada V5H 2A1
Tel: (604) 454-9944
Toll Free: 1 888 723-4145
Fax: (604) 357-1122
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Hours: |
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Monday-Friday: |
9am-6pm PST |
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Saturday: |
10am - 4pm PST |
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BC Reg. #29133 |
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Employment Opportunities
••• COMMISSION SALES AGENT •••
- Exelent opportunity for experienced vacation agent with proven track record.
To apply for this position, please email your resume to
We thank all candidates in advance, but only those selected for an interview will be contacted. No phone calls please.
••• RESERVATION AGENT •••
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Accurately records guest reservations for all Maxima Travel Tours
- Maintains comprehensive telephone coverage and provides personable customer service
- Responds to enquiries for tour information via phone, fax or email
- Fulfills and coordinates last minute requests and reservations
- Communicates and works with Team Leader on a daily basis
- Reviews, addresses or distributes all emails in the general email address
- Keeps knowledge current regarding tour details, schedules, pick up times and hotel locations
- Actively contributes as a member of the Maxima Travel team
- Works with other employees and management to prevent and solve problems as they arise
- Follows through on customer inquiries, requests and complaints to the satisfaction of the customer
- Escalates customer service issues to management when required
- Establishes rapport with hotel concierge, front desk, tour companies, etc.
- Adapts personal behaviour to respond appropriately during peak periods
- Demonstrates awareness of personal impact on others and works to capitalize on personal strengths and compensate for weaknesses and limitations
- Pleasant phone manner
Skills and Skill Levels
- Superior customer service skills
- In-depth Vancouver, Victoria and Whistler knowledge
- Excellent interpersonal, communication and active listening skills
- Excellent verbal and written communication skills
- Base understanding of the destination travel/tourism industry
- Organized and detail oriented with thorough follow-up skills
- MS Office skills: Word, Excel, Access and Data bases
- Proficiency with MS Windows applications and email
- Team oriented
To apply for this position, please email your resume to
We thank all candidates in advance, but only those selected for an interview will be contacted. No phone calls please.
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