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WestJet Reviews

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WestJet Review - by jodi ruys
June 10, 2010 - 18:13
i recently flew for the first time in l5 years and my destination was calgary. i enjoyed the friendliness of the staff and the great flight. some people should step back and look at themselves before they judge. the reason why the fees for flights are so darn inexpensive is because they do not have all the frills. TRUST ME you pay for certain items by paying a far higher rate. honestly i paid 535.00 Toronto to Calgary round trip and by the way a one way flight from air canada would of cost me 1900.00. i could get two round trips from westjet for that price.\

thanks guys great service

WestJet Review - by Jerry
June 10, 2010 - 17:50
Westjet offers great seat sale specials. They seem to be where Air Canada was a couple of years ago in terms of customer service. I have spent several hours at a time on hold trying to change flights but they seem to have put a "call back system" in place which works pretty good. I recently took Westjet down to LAX from Edmonton and the only issue was the TV's weren't working on the way back which only caused stress because my 4 and 5 years olds expected it. Luckily I had lots of coloring books and an Ipod with kids movies loaded onto it. They used to have quirky little jokes and "smiles were always free" but they seem to be struggling with that now. I guess I would too if I was expected to smile like a clown to all the grouchy air travelers. I'll keep using them. I always check for the cheapest rates and best flights/connections etc to make sure I'm not being ripped off. it's only seldom that i book with Air Canada when both are compared.

WestJet Review - by Zahida
May 16, 2010 - 12:06
I travelled in WESTJET on May 15th from toronto to calgary - the flight number was 0698 that was scheduled to fly at 9:00 a.m. This is the first time I have travelled via westjet and I have to say that I had a wonderful experience. It's rather unforunate that I did not get the names of the two air hostess who served me on plain. I was sitting in seat C6 - so if these two air hostess are reading this review, i want to thank you very much for the wonderful serivce. You ladies accomodated me above and beyond. I was feeling kinda sick on the plain and without even having to ask, they brought me a gingerale with Ice and kept asking me every 1/2 hour if I was feeling okay. Thank you so much westjet for hiring quality staff and providing us with wonderful service. WESTJET AND THEIR EMPLOYEES ROCK!

WestJet Review - by Patricia Wiesner
May 04, 2010 - 01:32
My adult son and I just traveled with west jet on apr 25th/10 and returned apr 30th st/10,flight 1788 going and flight 1789 coming back fron vegas,first if all the checkin lady at Vancouver was not nice or helpful and as I travel handycapped it was very differicult to watch the other agents take really good care of the other clientsI think I should have got her name but at think it could be checked who ckecked us in,anyway secondly,the u.s. agents were great and my wheelchair came quickly,on the return flight the stewardis wasnt that freindly and when we landed back in Vancouver I had to ask people about my wheelchair then the wj employie just pointed me and my son to some elevater around the corner,we had no idea where to go(,walking)this was so bad,as we had just traveled with Alaska in jan 2010 and it was way better,also the wj employie left us on our own at the baggage area ,no wheelchair,no golf cart, nothing,it was so hard for me,as it was a very long way to walk,my son had to try to help me and handle the luggage,it was terrible,this should have never happened.There was another older lady that was left too,she had no one to help her,we dont no what happened to her,my son tried to help her too,WE will probably never travel with west jet again .

WestJet Review - by Gary Landry
April 23, 2010 - 15:57
A personnel of Westjet stole my $800 eyeglasses and nobody in the company did anything about it. I fly a lot and since this incident 5 years ago I never took Westjet and it allow me to find much more honest company out there. Don't get blinded by the publicity to ME all they are is robbers

WestJet Review - by Gary Landry
April 23, 2010 - 15:55
A personnel of Westjet stole my $800 eyeglasses and nobody in the company did anything about it. I fly a lot and since this incident 5 years ago I never took Westjet and it allow me to find much more honest company out there. Don't get blinded by the publicity to ME all they are is robbers

Gary Landry

WestJet Review - by Susan
April 21, 2010 - 01:55
I have been on hold for over 1.5hours ..........OMG !!!!! This is really really bad customer service...I wonder how many sales call they lose????? No STANDARDS WHAT SO EVER!!!!!

WestJet Review - by LWindover
April 12, 2010 - 10:19
We just returned from Hawaii via WJ. I booked the flights long before departing and always get spam from WJ about flight deals. While searching the Web (after booking) I found WJ had implemented a loyalty program, before I purchased my flights. Funny though, I was never spammed about this program. I proceeded to sign up, thinking, Like Air Canada and other airlines, I could add the flight to the points program as I had yet to depart on the purchased trip. Wrong, I was informed nothing could be done. I then looked for an email address to send them a note of my disappointment with this. I have yet to find a place to send that email. They have no obvious email contacts. While on the flight, the crew came through he cabin selling headsets. After that they informed that the satellite system would be down for the flight, and in fact you could not even rent a movie.It seems this has been a problem on many WJ flights, domestic included. If they know the system is not working, why is there no discount offered at ticket purchase? Why do they sell headsets on board? Why don't they post that on their Web site? I plan to return to Hawaii next year, however will drive to Seattle and go via a US carrier. Much cheaper, better service. And as for domestic, I will go back to Air Canada. WJ has lost sight of the things that made them different and better.

WestJet Review - by Neil
April 11, 2010 - 00:01
Credits from cancellations (Westjet does not refunds) are transferable to another person. Has anyone tried this and is it better to get an agent to do this or do it oneself online?? Any advice would be gratefully appreciated.

WestJet Review - by Neil
April 10, 2010 - 18:35
Credits from cancellations (Westjet does not refunds) are transferable to another person. Has anyone tried this and is it better to get an agent to do this or do it oneself online?? Any advice would be gratefully appreciated.

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