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WestJet Reviews

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WestJet Review - by wendy
November 19, 2009 - 16:22
Westjet only answers the phone line for booking vacations,and after they have you,they give no customer service whatsover.I have spent almost 3 hous of my time on hold.We are suppose to be able to perbook our seats at 24 hours before our flight,but when a group of us tried to do so,our booking number was rejected,as they changed there systme after we booked our trip, but no one bothered to e-mail us our new reservation numbers!so we dont have the option to prebook our seats because we booked our trip inadvance.And of course they dont answer the phone so I can get our new reservation numbers. I doubt I will ever use westjet again.

WestJet Review - by Steff
November 18, 2009 - 22:45
I have not experienced anything bad about any west jet flight I have ever taken. The staff were always friendly and helpful. When my younger brother(who is mentally challenged) flew a couple of years ago, our whole family was on pins and needles terrified he'd get lost getting to his connecting flight, but the staff made sure he was brought to the correct terminal and that I was there to pick him up. The relief that he had arrive safely was priceless and the fact that he can come visit without having to worry about him flying here is awesome! Thanks Again!:)

WestJet Review - by Not Happy
November 13, 2009 - 12:27
I have been trying to contact Westjet for about 2 weeks now. I am holding right now for over 80 min. I have no idea what happend to the coustomer service they used to have. Now they make Air Canada look like stars. The only consolation is that I'm an airtraffic controller and I will start showing them the same respect they are showing me.

WestJet Review - by Sylvia
November 13, 2009 - 09:09
For three days I have been trying to get ahold of their cargo [ELS] to send a shipment. I have called, faxed, emailed and left messages and still nothing back from their office. Is there even someone in that office? I used to think WestJet would rule the skys but now I think they they can't even get off the ground. The customer is the most important thing to any company. You displease them and you lose the foundation of your business. You get nowhere without the client and I can see this airline going dead broke if this is the best service they have to offer. Their company ELS for shipping is pathetic, pathetic and just pathetic. When they say the employees own the company then perhaps they need to hire above themselves because they certainly do not know what they are doing. Air Canada is a bit more expensive but at least they have service. They must be going broke because if they can't afford service they are quickly going under............ I would rank them a 0 but there is no suitable ranking for them.

WestJet Review - by Grace Woods
November 09, 2009 - 00:55
Not impressed with how the WestJet flight attendants didn't do anything during a near empty WestJet flight from Puerto Vallarta to Abbotsford. A baby was screaming for 4 out of the 5 hours of flight and no attempt was made to at least move the baby and family to the back of the plane away from the other passengers. It would have made the flight more tolerable for the rest of the passengers, although not sure how they could help the baby. (liguid tylenol?)

WestJet Review - by Joe L
November 06, 2009 - 22:09
I have been trying to contact Westjet for the last two weeks. Wait times at the call centre have been in excess on 60 minutes. My cordless phone died because I was on hold for so long. WestJet claims it's because of a new reservation system. Come on, how long does it take to implement a new system. It has been over two weeks. I think the new name should be WestJoke!

Their on-time performance is also slipping, only 67.1% on time for the past 30 day rolling average.

WestJet Review - by sharon Dawkins
September 24, 2009 - 14:06
On September 5, 2009 my cousin and I was flying with West Jet from Pearson to Montego Bay, Jamaica, we were at the Airport 7:am our flight was 10:30 am we got the worst treatment with the representitive with checking in our luggage even though we explain we are going to a wedding and unfortunately also a funeral after all the hassle we bearly get through security where my camera was stolen, on top of it all one of the rep. change my seat and put me all the way to the back of the plane, I am not happy with that kind of treatment. I told one of the flight crew about it and he was very nice he try calling at the security desk, however it was too late we have to jet off to our destination, I try e-mailing West Jet to see if they can do anything about it all I got was a auto reply that someone will contact me in a short while even at this moment not a phone call or nothing from west Jet, I reported that my camera was stolen with the airport security since i came back september 21, 2009 at least the call me back today September 24, 2009 to let me know they did not find it in the loss & found, I believe they should take the time to make sure the customer is treated fare, My camera was a mothers's day gift and its hurt so much that some one would stole it. I realy wish I could get my camera back it means a lot to me, its was from my son.

WestJet Review - by Shamsha Kanji
September 11, 2009 - 13:20
I am very unhappy with the service we received from WestJet on our recent flight. Five of us were flying directly to Charlottetown, PEI from Toronto on August 23, 2009 on the 3:05pm flight. WestJet needs to improve their definition of customer service, their communication process when things don’t go as planned, the process of how customers are handled when things don’t go as planned and the customer service provide to generate solutions to get customers to where they need to go within 24 hours of their intended departure and WestJet customer service reps need to know the airline’s processes and be able to explain them to customers as all ‘owners’ should be able to do. The solution offered to us by WestJet was we’ll get you to where you wanted to go 48 hours from the intended flight date. Unacceptable.

1) After checking in, our flight was cancelled due to the hurricane affecting Nova Scotia and New Brunswick about 40 minutes before the flight. We were told to collect our baggage and call the Westjet 1-800 number later tonight (it was 2:20pm or so at the time) for what time our flight would leave tomorrow (ie, Monday). So our flight was not delayed, it was cancelled. We were not informed there was a 7:30pm flight to Charlottetown that same day. We were not told to call by 3 or 4pm to see if the 7:30pm flight was able to depart.

2) Around 6:40pm or so I happen to call the WestJet 1-800 number and found out the 7:30pm flight was departing for Charlottetown. We couldn’t get to the airport in time. We were also told we could not get on a flight on Monday and the best WestJet could do was get us to Charlottetown on Tuesday (leaving at 3:05pm, so 48 hours after we were supposed to leave). It amazes me that this suggestion was even made. It’s amazing that WestJet thinks it is good customer service to get 5 people to a destination 2 days after the intended departure.

3) My husband must have spent at least two hours with a customer service rep on trying to get a solution that was acceptable. Most of the solutions were coming from us: add a flight, use a bigger plane, delay the 7:30pm flight on Sunday, can we connect with something in Montreal, refund our money, get us seats on another airline. WestJet refused to refund our money. They offered us a credit. Not much help when 5 people (including 2 kids) are going on vacation. The solution that kept being repeated to us was there is a flight on Tuesday. Finally, the solution we got to was getting WestJet to fly the five of us to Halifax. We had to alter our car rental and pay the additional money to rent the care from Halifax and drive to PEI (with two children). So we had to adjust the car rental and we had to pay the extra money for the car rental.

4) The customer service rep was not able to explain to us how WestJet decides how customers are accommodated on the next flights. So, I call at 6:40pm after a 3:05pm flight was cancelled at 2:20pm and I can’t get on a 7:30pm flight the same day or the Monday flight.

WestJet would not work with another airline to try and get us seats nor would they refund our money so I could by plane tickets with another airline to get my family to our vacation spot 24 hours after the intended departure date. Nobody can control the weather, but an airline can control its processes, communication and customer service. I spent $2,715 on plane tickets with WestJet and then had to pay an additional $400 in car rental. Would I fly WestJet again? I don’t think so. I would like someone from WestJet to get back to me.

WestJet Review - by Deborah and Glenn Cameron
July 18, 2009 - 15:10
We booked a trip for our daughter -in-law and grandson with Westjet! On her return to Vancouver from Saint john ,NB.see was hurrassed by a fellow passenger who had been drinking and changed his seat to sit with her.She did not complain to the stewardess because she had a 4 year old to contend with and did not want to disrupt things.We actually witnessed this man harassing her while she was checking in thought no way would they allow this to happen on the plane trip.Sorry we did not allert security then.Her name is Roberta Bevilaqua and her son Nicolas Cameron.Thankfully he got off at Toronto and she had a better flight to her destination of Vancouver.I call ed and spoke to a representative on the phone and was told to Email my complaint about allowing people who are intoxicated to sit with a young women travelling with a small child.Flight was on Thurs.July 16,2009,left Saint John at 1845 pm.

WestJet Review - by Michelle McNair
July 11, 2009 - 18:26
Worst airline I have ever flown - surly and curt staff, and I think that it is disgraceful that they charge for pillows and blankets, not to mention headsets. I loved it when the recently-immigrated gentleman next to me inquired whether there were charges to use the washroom facilities as well... This airline and their solely-for-profit driven 'service' makes me ashamed to be Canadian. We need more competition in our airspace - force these people to rethink their disgraceful attitudes.

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